Ralph's Appliance Services

I brought them a large Hobart mixer I was having issues with. They charged $150.00 upfront.After having it a month they could not fix it. I later sold it to a professional Hobart repair company who showed me that Ralph's never even took the screws loose to open it to look inside. Turned out to be an easy fix. Don't waste your time with this company

Although I can't speak to their quality of work for repair as we decided to just buy a brand new unit instead of repairing the broken one, I was very pleased with the customer care I received from start to end. Ralph's was able to get a service tech out to me within a few hours of calling them, on the weekend, when 4 or 5 other "same day" service centers said the soonest they could get someone out would be Monday. The technician who came out, Rob, was friendly and knowledgeable, had the problem diagnosed within 10 minutes. Unfortunately the service fee still had to be paid since we decided to get a new unit, but that's the nature of the business. Ralph's will definitely be my first choice for when the inevitable happens with the next appliance failure.

Ralph suggest ordering a washer part and charged $200 plus $300 for labor and then said the issue cannot be fixed. Where is the integrity in suggesting I was better off buying a new washer, which I ended up doing. I would be crazy to spend more money on an old washer. Do not hire or call

They, walked, into, my house, simply, said, I, need a longer hose for the appliance. However, they,did not tell the part number that I needed. I, thought, I had go to the store and purchase a simple hose. The fact is, they, should have looked for the model # from off of the appliance and get the phone number for the appliance company to call to order the part. It, has, been over a month and it, still has been installed. A different company assisted me with the part, I, needed, gave me the part number and the phone number to order it. I, ordered the part, it was delivered and will be installed next week.

Outstanding customer service! Their repair work is also excellent. We had a dishwasher that needed a new control panel. There was a delay getting the part from the manufacture. The part arrived on Friday and their tech, Robert, came out after 5:00 pm, on a holiday weekend to install it and made sure the dishwasher was working properly. Doesn't get any better than that!

Ralph's technicians have always been punctual and professional. Ralph does all my a/c service on all my rentals and personal home. He installed for me several new a/c systems throughout the years. I highly recommend Ralph.

Horrible customer service. Install tech arrived with a chip on his shoulder and had an all out tantrum in the kitchen. they arrived 3 hours EARLY without any notification beyond a missed call from some random Florida East coast number (i live on the West coast) and no voicemail was left to even inform/ask if they could change the time/come early. I work from home and they arrived in the middle of a business call with clients and kept saying they didn't care, i needed to help them/pay attention them. They asked for a step stool to reach the power plug in the cabinet above and he opted to leave if i didn't produce one; then asked for a drill, then said they couldn't do the work because there was tile and couldn't drill through it. they slammed the appliances back in place and slammed the door as they exited with far too much back talk. as a bonus they had been standing around leaving the front door open and let several lizards inside. horrible horrible experience!