Family Air LLC

We were without AC for several days in 107° heat, and Family Air truly came to the rescue. While another company quoted nearly 4x the cost with a questionable diagnosis, Family Air was honest, fair, and fast (and sensitive to our situation). They even loaned us a portable cooler and rushed the parts so we could get relief as soon as possible. Special thanks to Ryan, our technician — professional, knowledgeable, and genuinely caring. We’re so grateful and will recommend Family Air to everyone!

We recently discovered that Family Air is an awesome Tucson A/C company. Everyone showed true professionalism throughout our project. We recently had a replacement/upgrade A/C furnace combo unit installed by Family Air in NW Tucson. Greg and Frank were the installers and they were excellent. They showed up exactly as scheduled with all materials required, and left the site clean. They were very methodical yet the install took less than 8 hours. The unit is beautiful and is very quiet and smooth running. They've obviously done a lot of installs and take extreme pride in their great work! As Greg said, "we install the way we would want to install a system in our own homes." They explained exactly what they did and how (in simple and understandable terms) to operate the thermostat and how to best use the equipment going forward. Our sales Rep Kurt presented us with a straightforward, sensible, highly competitive contract with a rock solid warranty. No Glitz, no glamor, no sales pressure, no haggling or nagging or calling me constantly for a decision or me having to negotiate a fair price. The process was easy! And...yes, we got a great price from the start! The receptionist at the front office was also prompt, courteous, kind, and professional. This company gave us their word and they delivered so well for us. I am looking forward to using them on the preventative maintenance and their service support going forward. I did my homework and evaluated four highly rated established Tucson HVAC companies. Ultimately, I decided on Family Air and so happy I did! Why am I writing this review? Because reading the past reviews about this company was very helpful to me in my decision. I hope that this review helps someone else who needs to know from a customer's actual experience regarding the great quality experience that we had with these folks. Stay Cool!

A very confused company. They don’t keep good records of maintenance and are often confused about schedules, if you have paid, not paid or unsure what work has been carried out. On top that they perform repairs without authorisation. I switched to another company. Updated, Oct 23 Just case in point. They say they will look into issues and we have heard absolutely nothing since I posted this review. An unresponsive, unreliable and confused company!

Thank you to crystal and team for getting us going for graduation! AC is working great and thank you for your quick response and fair prices. We appreciate you immensely and will be calling again. Thank you from your Tucson friends

Way to go Family Air! We have been with this company through two homes we’ve owned and lived in. We have used their services for maintenance, repair, and the install of a new unit in the past. Living in a newer home, we were surprised when our builder- installed AC unit failed. The compressor went out. Family Air to the rescue though. Fast-forward to yesterday when I called because I noticed that our unit felt like it wasn’t cooling as well and it was short cycling. TEP also showed us that our bill climbed rapidly over that time. I’m very sensitive to slight temperature changes and I knew something was wrong. I asked them to send Jerry who did all the work a couple years ago which they did. He was so very thorough and found a fault in the wiring where the wires were actually burned. As soon as he replaced the wires and fix the issue, I could feel the change in the temperature inside our home!

As a GC, I’ve been working with these guys for years. Always goes above and beyond to take care of any issue I have. Prompt, friendly, and price competitive. Highly recommend.

I can't say enough about Family Air, from the ladies, Faith and Crystal, on the phone to the technicians in my house, they were prompt, honest, knowledgeable and professional. It was a nightmare dealing with the company that our home warranty sent us, so we opted out of getting our AC repaired for the 4th time in 5 years and just bought a whole new unit. Of course, this all happened while my husband and I were in different states and my MIL was staying at our house watching the dogs. Faith even answered the phone on Sunday and told me they could get someone out to look at it and give us an estimate on Tuesday and then she put us on their schedule on Thursday just in case we wanted to go with them. She listened and was incredibly empathetic to what we were going through and apologetic about the other company who never followed up with us. Our appointment was at 4pm and Jonathon called my husband to ask if it was OK if he showed up early, yes please. We had proposals that night and they even emailed us a letter stating that their technicians are all certified because our home warranty wouldn't "buy us out" unless they were. Thank you Faith! A team of 3, James C, John Jr and Robert showed up on time and worked hard for 7 hours to install our new unit, explain and answer all our questions and then thoroughly cleaned up after themselves. Thank you so much Family Air for going above and beyond for our family, I will be referring you to everyone!!