Service Quick, Inc.

Customer/Service Support is well below what a reasonable person would deem acceptable. Status updates had to be sought out by the customer (me) throughout what has been a 2 month process. The remaining task, a replacement of a door shelf that the service tech broke, has been in suspense for 4 weeks! Customer/Service Support is telling me (after several repeated, and unanswered, attempts to get an update) that they haven't received the part yet.....a $60 item that I can get from Amazon in 2 days. One cannot help but interpret their inaction as an attempt to frustrate the customer, to the point of them eating the cost by buying it themselves, which I intend to do. Before he departed, the first tech that visited, told me that they could not silence the persistent alarm that was occurring (4 chimes, every 50 seconds) while the parts (new freezer door, and hinge bracket) to repair the error were received. The refrigerator is in an RV, so I had already researched remedies for the alarm, with no success. I had to deal with that noise for over 3 weeks, while waiting for the parts and an appointment to install them. The first thing that the second tech did upon arrival, was to silence the alarm, why couldn't the first tech do that? Border line incompetence, expertise and/or concern was exhibited. There is no way that I could recommend this company, even for warranty work!!

Impressively poor service. Tech refused to install the part he had been sent with. Tech spoke over me and refused to acknowledge that it made no sense for Samsung to send them the replacement door, and then to send a tech to our home to replace it, only for the tech to then claim the issue was non existent. We have been dealing with this situation since May.

Basically a scam service along with Samsung. Samsung refers you to them to handle warranty claims and they charge you $200 before they come out in order to handle a warranty claim. What kind of a warranty service is that! Samsung refrigerators are trash and this service is basically a money grab disguised as a warranty answer for Samsung. I would never recommend buying a Samsung refrigerator to anyone.

The worst possible repair company any brand can partner with. I have a repair call for my Samsung fridge through Samsung. They sent me to them. They took $140 from me for a diagnosis they never showed up to the house for, because they decided I need a part that they ordered without even coming to my house. I insisted for them to come to my house to diagnose the issue. They are dishonest, lazy, deceiving, and have the worst customer service.

They have been here working on my ice maker since August. It is now December. They are continually replacing parts in my ice maker and it continues to perform unsuccessfully and they want me to cover the costs again for their mistakes

Scheduled a refrigerator troubleshoot for a Samsung refrigerator. They scheduled it for 12/26. They call and tell me they can't do that appointment which they picked. They rescheduled the appointment for 1/2. They send a text to confirm yesterday. They send me a text at 12pm to tell me their tech called in sick so they appointment was canceled. Call Samsung and they're useless. They call Service Quick to find out about the appointment. My new appointment is set for 1/9. I'm going to buy a new refrigerator. If they ever show up maybe they'll fix it. It will be in the garage until then next to the 14 year old Whirlpool the Samsung flex fridge was suppose to replace.If I could give them 0 stars I would.

They require payment of $140 fee BEFORE they will show up. Absolutely not! AND the service fee doesn't apply to the cost of repair. Are you insane?