Sears Appliance Repair

My furnace was not fixed. It is still continuously running. The problem was diagnosed as the thermostat needed to be replaced. The thermostat is set at off/auto and hasn't stopped running and blowing cold air si cr the technician left my house. So we stl have no heat.

Eric answered questions and explained things. Very courteous and professional. Would definitely feel comfortable referring friends to this service/Eric.

Eric was a great tech for this job. Quick diagnoses, expedited parts, worked with to schedule the installation.

Repairman was great - 5 STARS!!! The company and its fetish with using only AI for clients to contact them stinks!! 1 STAR!!! I couldn’t reach a human via phone or website, even after their AI generated service called ME to tell me to call them if my part did not arrive before the next day’s appointment!! I tried to reach someone to tell them I never received a part but maybe the repairman did, only to be sent in circles and never getting a human. Finally a lady from dispatch called the morning of repair after already rescheduling TWICE from the week before. She apologized and said they get lots of complaints like this and would pass it on to the higher management. She ended up rectifying and the repairman showed up Mon morning with the part and completed the job!

I have been dealing with LG about a washing machine getting fixed. That being said , I have 5 texts saying that the appointment was rescheduled due to the parts not arriving. The said parts were in my possession for 3 weeks, after 5 different reschedulings I got a message saying that a technician would arrive shortly . The technician Harvey P. Actually called me saying he was a little behind. I told him no worries. 15 minutes later I got an email saying the repair was completed as well as another document saying there was floor damage and the sears company cannot be held responsible. This form had a signature where I was supposed to sign, however I never signed . So, this was fraudulent. neither LG or this company is taking responsibility and not willing to fix my issue unless I pay for the next service. They lie and act like there is nothing the can do and referred me back to Lg. I Bought the washer in May of 2024 repair was reported as being drone on November 5 th 2024z. They are both passing the buck. I guess I have no choice but to get an attorney involved at this point

I made the appointment on 5/9 and technician, Harvey, came out and diagnosed the problem. On 5/21 another technician called and asked if I had the parts at my house, that he was on his way but he had no parts for me. After assuring him that I did not have the parts, I checked my account and guess what? The parts were received on 5/14 at the warehouse!! He stated that since he did not have the parts on his truck, I would have to reschedule the appointment, which was rescheduled for 5/31. I received 2 texts confirming my appointment and 2 phone calls confirming my appointment. On the morning of my appointment, I called to make sure it was still on (with a funny feeling about it) and guess what? They had no appointment for me on 5/31, after I received 2 texts and 2 calls confirming before. I was told that I had to wait until 6/11 for the dryer and 6/18 for the washer repair. How stupid, why would you not fix them both on the same day since you had received all parts on 5/14? They were not able to schedule both repairs for 6/11 so I had no choice but to go with 6/18. Technician, Harvey, came out and repaired my dryer but was not able to repair the original issue with the washer. He was very apologetic and assured me that the issue would be taken care of. Now, I have to wait for them to see if they can get the part to actually repair the issue with the washer. My washer and dryer were purchased in 2007 and are in excellent condition (Harvey even said he had not seen any this clean). I know if I have to buy new ones, they will NOT last as long as these have. I just want mine fixed. I gave this visit a "4 star" because at least Harvey did what he was supposed to do and was very polite and apologized for not being able to fix the original issue.

He was the best i hope all your tech is like him.When you send them out to people homes. He was very nice. Thanks for the service