Driver's Edge

I took my truck in for an alignment and the customer service was top notch! After my truck was completed they gave me a final walkthrough of the recommended services and showed me all the completed work that was done! I was blown away by the quality and knowledge that the staff from front to back provided 10/10!

I feel it is my duty to publicly warn others about the dangerous incompetence and complete lack of accountability I experienced at Driver’s Edge. I recently purchased four brand new tires for installation. Despite clear manufacturer markings indicating the correct orientation ("inside" vs. "outside"), the technician carelessly installed one of the tires incorrectly on the front passenger side. This is not just a minor oversight—this is gross negligence that puts lives at risk. After just 4,000 miles, the misinstalled tire completely lost its tread, nearly causing a major accident. This was not normal wear and tear—it was a direct result of the technician’s failure to follow basic installation procedures. I am fortunate to have narrowly avoided serious injury or worse. I then took the vehicle to a certified, authorized dealer, who immediately confirmed that the issue was due to incorrect installation and documented everything. Armed with this proof, I returned to Driver’s Edge expecting a responsible and professional response. Instead, I was met not with concern or accountability, but with arrogance and denial. The manager refused to acknowledge their shop’s error or offer any form of compensation. This is far beyond poor customer service—it is reckless business conduct. Their actions have caused financial loss, emotional distress, and, most importantly, endangered lives. This particular store lacks the professionalism, technical competence, and ethical standards required to service vehicles safely. If you value your safety and your money, stay far away from this place.

I spent 2500 dollars to get my car fixed and they forgot to put the oil screw back in. I’ll be taking it back for them to fix on Tuesday. The leak they tried to fix is still leaking.

I was told I needed a complete headlight assembly for approximately $1200. This was because the receptacle or connector was broken and would not hold the bulb anymore. As a matter of fact, a technician told me he fit it into the socket but after a couple of bumps in the road, it’ll fall out. I paid $140 for a bulb and this misinformation. I promptly took my VW to the dealership. They told me the bulb was improperly installed and installed it correctly. Problem solved. Be careful with this place and get a second opinion.

Excellent Service and Honest Staff! I recently visited Driver's Edge for an oil change and emissions testing, and I couldn't be happier with the service I received. From the moment I arrived, the staff was friendly, professional, and efficient. They explained everything clearly, didn’t try to upsell unnecessary services, and completed the work in a timely manner. The waiting area was clean and comfortable, and I appreciated how transparent they were with pricing. It’s hard to find a trustworthy auto shop these days, but Driver's Edge really earned my confidence. I’ll definitely be returning for future car maintenance and highly recommend them to anyone looking for reliable and honest service!

Vehicle had alotta issues with it and repair costs got a bit too high but they work with you every step of the way and we were able to come to an agreement on what work was done. Trey and the folks up thete are very professional and while I live 2 hours from the location if I'm ever in need of mechanical work and are in the area there is noone else I'd go to. Yall were wonderful thank yall for all you do! Edit: welll scratch what I said.. so I was told that the vehicle was running and driving. Once we were able to make it back to the shop (about a week or 2 later) the battery was dead, no biggie so we attempted to jump start the truck, it would roll over good but wouldn't even try to start. We tried, the workers tried with a better jump pack, even with starter fluid it wouldn't even try. So we leave empty handed. So our next option was to tow the vehicle home but we need a tow truck to do so, after about a month of trying to save and it not being very fruitful I get a call from trey saying that we need to find a day to get something figured out to get it off the lot. So we get that day, and due to unforseen circumstances we cant make it. So I hear nothing from them for awhile and about another month goes by and I can finally get up there to get it hauled home and on the way I give them a call, it is at that point that I was notified that a few days prior without my knowing or consent they had my truck illegally towed off the lot and to a car impound. So not only did they LIE about my truck running, they then TOW my truck away without giving me a notice in advance that it was going to happen... I would not recommend this company to anyone. Do not take your vehicle here for any service done, they don't deserve your money. One good thing tho is trey has amazing customer service but other than that I wouldn't even spit in that places general direction

I have been a long time customer of the Irving location. They have always treated me well and fair. You will not leave feeling dissatisfied or taken advantage of.