Luwa Luxury | Warehouse & Service Center

Absolutely outstanding service! John from Luwa went above and beyond with my Viking appliances—his expertise and attention to detail were truly impressive. He was not only knowledgeable but also incredibly courteous and patient, making the entire process seamless and stress-free. If I could work with John every time, I would choose Luwa without hesitation. Highly recommended for anyone who values exceptional service and true professionalism.

Customer service at LUWA is a joke! We ordered 2 Vent-A-Hood Integrated LED Light Assemblies that were very expensive and paid an additional 15 dollars for two day delivery. The product arrived 5 days later and when I contacted customer service for LUWA about it, they pointed the finger at the shipping company and said I should go to them directly - Even though LUWA was the one who took the shipping fee and handled the shipping - What a joke!

Our experience with LUWA, and specifically John, was fantastic. The appointments are well scheduled with plenty of notice. John’s expertise and customer service was top-notch. He handled all our questions and servicing at a five star level.

Luwa came out of fix my Wolf oven that wouldn't heat. After a couple of uses it again stopped heating. I called and they sent the tech out with a replacement part. That part didn't work. The teach told me he would consult with another tech and/or Wolf and get back to me within 1-2 days. I've left several messages, with a live person, and sent emails over a 2 month period. No response whatsoever. Luwa advertises their technicians are factory trained on luxury appliances. They display the Wolf name on their service page. Their website claims are deceptive. They are not Wolf certified (per my call to Wolf). They don't follow up and/or back their service. They may have been a good company years ago, but several recent 1-star reviews paint a different picture. I'd stay away.

LUWA was very easy to work with and sent us a technician named John B who was very skilled at fixing the problem with our Miele refrigerator. He went above and beyond to help us out. I would highly recommend him and LUWA for your appliance repairs.

We have had Luwa Luxury service our Miele appliances for 14 years, and have been highly satisfied with their service, repair and responsiveness, which owes heavily to John Becker, our service technician. John is incredibly knowledgeable, skilled, professional and trustworthy. We have complete confidence in his judgment and recommendations and are continually amazed at his troubleshooting skill.

I usually avoid leaving negative reviews, but we’ve had nothing but a disappointing experience after disappointing experience with them. First, their phone system is incredibly confusing—it's more complicated than landing on the moon. Second, after you book a repair, they require payment upfront (which is understandable), but they don’t follow up afterward. This means you have to keep reaching out to them instead of them updating you. In short, we’ve been without our main refrigerator since mid-July. Mid-JULY! I find it hard to believe they actually have a rating of 4.8 or 4.9 stars; it seems likely that many of those reviews are not genuine.