O & W Heating and Cooling and Furnace, boiler, water heater install & repair

Had a really great experience with initial repair. Was quoted for a water heater replacement and had to delay the work a few weeks due to some other work that needed to be done first. Upon going back to them to let them know I was ready to schedule the work, they told me I had to sign an agreement, put down a deposit, and I needed to email them a copy of my ID & Credit Card. I said had no issues signing an agreement and paying a deposit but that I wasn't comfortable emailing them a picture of my ID and credit card. I was told by Omer that he thinks it's best if I find another contractor to do the install.

Omer was great to work with! He answered all of our questions and made our new water heater install stress free! He is very knowledgeable and friendly, I would recommend to anyone!

I've used O&W twice for water heater replacements. Both times have been fantastic. Omer communicated early and often, had appropriate suggestions, was timely, and went above what was required for the job. I'll recommend him to anyone needing similar work.

Outstanding service from O & W! Called the company on the day my AC went out and Omer showed up within the hour. He thoroughly checked the system and explained the current issues to address right away. His knowledge and attention to detail were impressive! I will continue to use them for my HVAC needs.

This owner/ tech that came was Omar. He came to my house after I had asked him to look at my boilers. I thought that a tuneup and cleaning was the same as having them looked at and we pivoted to a diagnostic. The man talked so far above my understanding level of what was going on with the system, and he seemed upset with the previous technician who had done the work and was very abrupt. He continued to do the diagnostic, and I told him that I need to step away because I was overwhelmed with what he was saying and later apologized to him for being overwhelmed with the amount of work he said was going to be needed. He continued the diagnostic and then told me he was unwilling to do the work, I asked for recommendations he was unwilling to give me recommendations on people to do the work and then want3: me to pay $180 x 2 ( duplex) for The diagnostic that I now have no one to do the work on the boilers to actually have it done, so why pay $180 for a diagnostic that he’s unwilling to do the work on. The way he spoke was extremely unprofessional to me and I will admit that I spoke right back at him in the same tone. I told him to bill me and I will be contacting a lawyer to find out if I have to pay that. Edit to his reply: saving for possible court case on slander. The fact of the matter, sir, is that I never said one thing to you about your race you’re bringing that up and I am astounded that you’re doing so. I don’t have words for the way that you treated me and I am sorry that I did get overwhelmed and I did vent to you about the problems I’ve had with this house. I did step away from you when you spoke down to me multiple times trying to explain something that was so far beyond me and my uneducated Abilities in the field that you’re in. I did in my review speak very truly that I did reply back to you In the same manner you were speaking towards me. I did apologize to you for having to step away from you and to collect myself it was not sarcastically. I asked you for your opinions and I thank you for your opinions. I wish that you would’ve been more professional and given recommendations if you were unwilling to do the work . I wish you well but I hope no one else has to ever deal with you acting in this manner.

I can’t say enough with Omer. He fixed my AC and it is working perfectly. He was so timely, thorough, and explained everything he was doing in an easy to understand manner. I would recommend him to anyone and won’t hesitate in calling g him again (hopefully we don’t need to for a long time)

Had a really good experience with this company tonight. After the recent storm caused sewer water to fill my basement, my water heater was out of commission. This company answered my online request within 30 minutes after hours and made it to my house within an hour. They helped me get my water heater running temporarily while I sort through my insurance claim and they had a lot of useful information for me. Highly recommend!