A-1 Sewer & Septic

TLDR: I paid ~$5000 to have two septic riser redone. I ended up having to redo all of their work. NONE of what they installed is there. I got NOTHING for my money. I will attempt to keep this as short as I can. Drainage on my property is not great, after heavy rains water can sit on top of my septic tank for a while before it dries. I needed new risers because my existing ones were not sealed well and would allow rain water to leak into the tanks, filling them up. I explain this to A1 Septic and they said they could redo them. I will say all the techs who came on site were very nice and I believe hard working. The first time they did the install it went reasonably well. It seemed like a good job was done. During backfill however they knocked one of the risers of it's base accidentally. They acknowledged it and said they would come back out and replace it. They come back out and replace the riser. Some small things were missed during this install, for example they didn't caulk or seal around pipe penetrations. I didn't care, I could add caulking and take care of it. I thought it was finally done and I could move on with life. Around a month later some work is being done on my yard. One of the landscape vehicles got close to the riser and the dirt sank in. It was dry up top but still moist below, so the dirt pushed in a bit and shoved the riser right off the base. Exactly like what happened during the backfil. I contact A1 and they say they will come and check things out. After seeing this and how the riser attaches to the base I personally think it's a poorly designed product. It attaches by plastic clips and if those get pushed out, it's ruined. I've attached a picture showing the crappy plastic clips and how it gets shoved off. Fortunately before they come out to inspect the riser, it rains. We check the one knocked off it's base and yea, it's leaking. We check the one that is still on it and find out it's also leaking. Both have to be redone, again. They agree the risers aren't working and will redo them both. Them agreeing to do the one that got knocked off was very nice(although they never actually did it). That was more than I expected. We go back and forth for awhile. I wanted to upgrade to fiberglass risers that are stronger and can be more easily sealed to the concrete. They agree to this if I pay the difference. I agree. Supposedly they are on order and waiting. Time passes, and I call in to find a status. No call back. Repeat several times, no call back. After a few months I've decided I've been ghosted, they will not call me back. During this time I also rent an excavator and go ahead and dig everything out again. They are concerned about the rain and it not being dry enough to work so I take care of it so it's ready to go. This is another ~1200 out of my pocket. This means a fairly significant part of what they would have to do is already done. After months of waiting and hearing nothing I buy new riser systems, sealant, butyl tape, anchors, sealant, etc. I rip off the old risers and it's very easy to tell why they leak. The butyl tape sealant is filled with dirt. The top of the tank was not cleaned when they put the new risers on. So even if the one had not been knocked off the base, it would have still leaked. At least it made it very easy for me to remove. I'll include a picture showing the base of both risers. Only one corner on each one stuck to the concrete. Those sections got ripped off because they were actually stuck. The rest you can see still there, filled with dirt. I at least have two properly installed risers that are sealed very well now. No thanks to A1 septic. This company is horrific. While the techs were very nice, management purposely decided to avoid fixing their work and making things right. If you do any kind of expensive work with them DO NOT PAY THEM UNTIL YOU HAVE PROVEN THEIR WORK IS DONE CORRECTLY. In my case it had already been too long to do a chargeback and get at least some of my money back. Buyer beware.

This company used to take care of their customers , now over 20 years later , they've grown and now are corporation and screw their customers , 2 diff guys come out on 2 different days giving me 2 quotes from each tech guy. Sorry but water heater i need is only $549, yall trying to get me for $3500 plus more , you all kept changing the price and keep adding things on i dont need , yall enjoy losing customer you had for over 20 plus years. Corporate greed, and yes A-1 you tried to screw me over as here is a picture of your work vehicle , your two different tech guys each gave me 2 quotes each , yall tried to fraud me for over $3500, nope 549 plus install, corporate fraud , thanks lowes and home depot for not trying to fraud me like this company A-1 is

Tim is the type of professional I love to deal with. Showed up on time ready to go to work. With a great attitude, and obvious skill, he made the project interesting to observe, and to learn from. The attention to details, and the ability to work through every stage of the lining process with confidence to get it right, are what impressed me most. I am very pleased to have chosen A1 for this job, and will recommend you whenever I can.

I’ve used A-1 for several years any time I’ve ever had an issue, and they’ve always taken good care of me. Chuck was here within a couple hours of my call, diagnosed the issue, and had everything operating as it should in record speed. He was the kind of guy you want to show up in an emergency: calm, cool, collected, and as kind as anyone could hope for. He’s clearly good at his work and made the whole situation less painful. He also explained what was going on and gave solid recommendations for how to prevent it moving forward. I’d absolutely recommend Chuck or any of the crew from A-1 to take care of you (in an emergency or otherwise).

John was amazing! He advised the entire scope of the issue(s), most feasible options and estimated pricing. The company also worked around my schedule which I'm very grateful for. I've used A-1 in the past and will definitely use them for future needs. Highly recommended. Thanks again John!

My seller had the worst case scenario… a broken and severely clogged galvanized kitchen sink drain, on a slab, and running directly under kitchen cabinets! Brian was the first to help out, and made lots of great suggestions on how to go about getting this fixed when we had no access to scope the line. Then Joe and Clay came out to break up the concrete slab and replace the drain line. They had to call Andrew to come out and auger the line multiple times to break up the clog. These guys did beautiful work for what could have been a huge mess! They were friendly, on time, and they patched concrete and cleaned up perfectly. Thank you all for helping us save this real estate contract! 🙂

Chris was great. He had his trainee Zack with him, too. They were quick, professional, and thorough. Chris explained the most likely culprit of our main clog, and explained how to avoid in the future. We had a great experience with A-1 and will recommend to friends and family.