Protocol Plumbing and Heating

I highly recommend Hal Rugova for any plumbing needs. He is incredibly professional and honest, providing clear, upfront explanations and transparent pricing with no hidden fees. It was great to work with him, as he was also very helpful and answered all of my questions thoroughly, making sure I understood the scope of the work. The job was priced right for the quality of the work, which was completed efficiently and with meticulous attention to detail. You can count on him for reliable service and quality results.

Hal and his team were great, highly recommend them for your plumbing needs! We hired Hal to install two sump pumps in our Brooklyn basement. Hal also did a camera test on our back wastewater pipe to confirm it was properly sealed before the rainy season. He was very professional, a great communicator, showed up on time, and got the job done fast. He also took the time to explain the work and provide tailored advice to our basement and best location placement for the pumps. I would 100 percent hire Hal again when we need more plumbing help!

Hal and his team were very professional and courteous. They not only conducted our gas line inspection, but were able to resolve a plumbing problem during the same visit! They explained everything that they were doing in a way one could understand, which many plumbers do not do. We will be using Hal and his team from now on.

Protocol Plumbing was a great choice for a leak I had. They were able to detect the source of the leak and were minimally invasive in the repair, saving me thousands of dollars in patching the necessary openings. They were methodical in there assessment and very knowledgeable. I felt comfortable with Hal being able to describe the situation every step of the way - this kind of service puts your mind at ease. Protocol was professional and responsive - They showed up within the window they committed which is important when work and kids are already enough to juggle. I highly recommend them for all your plumbing needs - I'm happy to have them on speed dial for the future.

Our group was very happy to work with Protocol! They were very courteous and professional from the start, and commenced repairs needed within a week of inspections. They also helped us file our paperwork needed in a timely fashion as well. They helped inspect and repair two of our buildings and did a thorough, top notch job. I would definitely recommend them to everyone!

We had a gas leak in the middle of a cold spell in winter and Hal was extremely professional and helpful in getting it resolved. He was always punctual and responsive and really went above and beyond to get our gas restored. He even came back when the gas company returned to ensure that everything went smoothly and that our service was restored correctly. Very appreciative and will use his services again.

Protocol Plumbing and Heating is top notch in my book!! They checked off all the boxes we were looking for. 1-They were on time for the two jobs we hired them for. 2- They didn't attempt to sell us extra services. Our plumber, Hal, was courteous, went right to work and impressed us with the quality of work, knowledge and professionalism he provided. 3- The price was surprisingly less than other proposals. To those other service providers, this is how you earn repeat business. Lesson learned. We have found an outstanding plumber, which is a tremendous relief to know who to call when an emergency should arise. We Will definitely be recommending them to our family and friends.