SERVPRO of Northern Las Vegas

My husband and I were absolutely impressed with the response time, professionalism, and workmanship. The first company that came out to our property was recommended by our homeowner's insurance, which me being in the industry, I knew we would need to start there. Being that the insurance company will only cover the work being completed if it is done by those companies recommended by them. Once we realized the insurance would not cover any portion of this work, we decided to get a few opinions. The restoration company quoted us $4900 for mold remediation and cabinet replacement. To say my husband and I were irritated by their customer service is an understatement. This company ghosted us as soon as they realized we were cash payers and not being covered by the insurance company. I should not have to reach out and follow up multiple times to get a response to give a business my money. The estimate provided was not with any specs in mind just a good eyeballing from 5 days previous. We had enough of that. This behavior is indicative of the service to come. So, we opted out. We reached out to Servpro and the response was IMMEDIATE. We were scheduled for a consultation the next day and within a week our work was complete. The idea that we had Tristan, Jon, and Nick come out measure everything, spend about an hour with us, and then took those measurements back to the office to CAD was impressive. When we received our quote, my husband and I were so impressed we did not bother to get any other estimates. Then, when it was time to do the remediation, we were blessed to get the three gentlemen back in our home taking care of the mold. All three were dressed professionally and even out up with me speaking through our house cameras because I had to work. I am sure I looked like a creeper LOL. They took it with a grain of salt and remained professional. This company is proficient, efficient, and responsive. In my line of work I get asked most assuredly about companies I would refer out to in the construction industry. I will 100% network Servpro out to our clients. Thank you all for making this an easy and simple process. The office also gets overlooked, but I would also like to recognize the gal in the office being prompt and following through on her promise to have our quote before she left on Friday. You are all amazing .

Sonny and his partner were great! Very respectful of my home, honest and trustworthy to do the job fast and right. I had these gentlemen in my house every day over the past three days and they were always prompt and called when they were coming. Great job guys!

From the first phone call with Amanda to the completion of the work, SERVPRO was prompt, professional, informative and caring. The team that came to my home, Sonny and Jacob, were outstanding. They arrived on time, explained the work to be done and competently completed the remediation. Sonny made sure cabinets and hardware were left organized and in one piece for reinstalling. I would not hesitate to use Servpro again or recommend the company.—

Thank you Servpro for your quick response and help with a bathroom flood we experienced. They were very attentive to detail to make sure our bathroom would be dried out and saved it from major damage. We are so appreciative of their expertise in dealing with this type of situation. I would highly recommend Servpro of Northern Las Vegas! Everyone we dealt with within the company was professional and knowledgeable! Thank you!

We are 100% satisfied with our flood clean up and dry out. Sonny and his team brought confidence to our uncertain situation. They were thorough in their inspection, taking the time to explain to us each step. They worked hard to dry out our home quickly so we could move on to restoration.

Tammy Frye and her staff were absolutely amazing. They came out quickly to inspect my property and were able to complete the job same day. Sonny was absolutely professional and walked me through my options and each step of the process. I would highly recommend them to anyone that is looking for water damage restoration or mold remediation. Competitive pricing, excellent service, and professional staff earns Tammy’s team 10 stars in my opinion.

They have been out for a water damage at our home and they made the process so easy and stress free. We had them out again to clean our carpets and they did an amazing job. Our high traffic walking areas look brand new! Domenic and Sonny were so funny as we chatted and very knowledgeable on what i asked as far as when they would be dry and when we could walk on them again. Whoever answers the phones in the office is always so kind as well. Thank you Servpro of northern Las Vegas you guys are rockstars!