Paul Davis Restoration of Greater Birmingham

In 2022, My house caught on fire. Our insurance company recommended this company. In May of 2022, we began working with them and they started to fix up our house. We were estimated 6 months to have the house ready to live in again. This went from 6 months to a year to almost a year and a half. We went through multiple project managers, would always wait long periods of time for call backs, had our washer/dryer taken out of the home without our consent and was not found in the dumpster where it should’ve been thrown away. After moving back into our home in June of 2023, we had a lot of issues. Since then, we have had flooring issues, holes/marking on the walls, improper hardware installation for our closets (causing them to fall out of the wall and leave holes in the wall), etc. We had them contracted to come back within a year to fix any issues and they did. The only reason I write this review is for everyone else and for the company. We still have issues with things to this day. (Still fixing my closet hardware currently) Please be aware of who you choose to work with. And as for Paul Davis, I expected better from your company. I expect better in the future. Stop messing with your clients time and money before they start messing with you.

House Fire 4/23/24. Hired Paul Davis Restoration for cleanup and reconstruction. Mistake! Lies, Lies, Lies and more promises to get my money. Poorly ran business… borrow from Peter to pay Paul. Subs do not get paid, pathetic communication (not when they want $$). Almost 10 mos since fire and my house still no inspections, no insulation, no sheetrock, no work. It’s been the most horrible experience I’ve ever been through. No honesty or Integrity with this group. I trusted them. Don’t do the same! More follow up soon. It’s now 4/19/25 almost a year since our fire (4/23/24) and not any change in these photos. Only a lil plumbing to pass inspection. Horrible experience with Paul Davis in Bham AL. I am not the only one! More to follow…

Paul Davis Team of Professionals walked me through a devastating Christmas Eve pipe flood. They advised me every step of the way with utmost professionalism and courtesy. They did a fantastic job with their workmanship and keeping me up to date and calm during the entire process. I highly recommend them. Very fortunate that they answered my call on Christmas Eve. Big Thanks to Olivia for making me feel that everything was going to be okay.

Absolutely PHENOMENAL company to subcontract for - unless you like getting paid for your work. Then these aren't your guys. They owe us over $20K for multiple jobs we have done for them in the past. We have been told that they will start making monthly payments and then 'crickets' . Apparently they very commonly go without paying their subcontractors. Austin, Anita, TJ - someone needs to take responsibility for these invoices.

We had a burst in the walls and did some major water damage downstairs . My insurance company recommended Paul Davis Restoration and they reached out to me the same day and set up a appointment the next day. Showed up on time let us know in detail what had to be done all the down to tearing out some sections of walls and flooring to leaving some large equipment running for several days to pull out all the moisture and water. Machines were loud as he explained but got the job done. I had never heard of Paul Davis Restoration till a few weeks ago but now I would recommend to a family or friend in need of this type of service.

Still waiting for a job to be completed. I was referred to Paul Davis by my insurance company as one of their "preferred providers" my claim was made back in April of 2024. I was told they should be done by August. Its now Feb 2025 and the job still is not done. I have called repeatedly, sent text messages, and emails. The only time I get a response is when money is expected to be exchanged for a certain part of the job. They send emails with a little bit of I formation but when I ask for clarification on something they NEVER respond. The few times I have spoken to someone, I get told that they will update me weekly and then disappear. This is the absolute worst contractor company I have ever had to work with. I don't live in the area so I feel that they are taking advantage of that. I can assure you that I will never use this company again, in Birminham or any other city. What they are doing is on the verge of criminal. Our property is a rental home and has been sitting vacant for over a year due to this incompetent and unresponsive company. There is NO reason for this to still be going on. Stay far away from this company.

I had a very disappointing experience with Paul Davis Restoration Experts (Birmingham store). The company’s customer service is terrible. They have been extremely unresponsive and unhelpful when it comes to addressing concerns or resolving issues. I have been waiting for a refund they promised months ago, but they keep delaying with vague excuses (e.g. short staffing, lost check). Every time my insurance agent called, he was either told the person who can help is unavailable or given a generic response about how they’re 'working on it’ or ‘have sent the check’, which was never received and did not have tracking number! And, every time I called the corporate office to escalate the issue, I was told they would pass it on the local office and someone would contact me regarding the issue, and I never hear back! This is unprofessional and unacceptable, especially when it comes to handling their customers' money. If you’re considering using Paul Davis, be cautious. Their lack of professionalism and disregard for customer satisfaction is alarming. I would not recommend them to anyone looking for reliable and honest service.