Arcus Restoration

Our house was damaged on July 8, 2024 by a violent storm. Arcus was recommended by our insurance. Richard and his team responded immediately. He stood back and let his team evaluate the damage. They relayed their findings to Richard. Richard told us there was major damage but assured us that they would make it look like new. I kept the faith. After 14 months I am moving back in my house. Richard kept running into obstacles. The biggest was communication between upper level of management of Arcus and the insurance adjuster. Richard pushed to get the house completed. Knowing that my wife was terminal pushed him even harder. He wanted her to see her restored home. She didn’t get that opportunity! Richard was my Project Manager but after this ordeal I call him my friend. Thank you for all you did! It’s all about the money!

I recently experienced water damage in my kitchen from a leak from my refrigerator. Arcus provided me with services from water mitigation to a partial kitchen remodel. Richard was my project manager and his service, communication, and professionalism was outstanding! He was promptly in contact with me the entire time through the process. His team of specialized workers were very professional and courteous, at every point during the job, which included cabinet repair, plumbing, Ceramic Tile flooring, and Granite countertops. Richard made sure that all debris, the old sink, the old refrigerator, and all trash were hauled off, never leaving me with a mess on my hands. Richard went Above and Beyond in so many areas and made me feel like I was part of the team the entire way. Overall, I was blown away by the results of my new kitchen! I highly recommend Arcus restoration, especially Richard for any of your restoration needs.

Arcus was fantastic to work with to fix our kitchen and master bathroom, as well as our 2nd bathroom. Richard was my project manager and was great to keep in touch and keep me informed of what was happening, next steps and even pictures to let me the progress as it was happening. The floor looks amazing! I would definitely recommend! Thank you!

Came out looked at my house for tree damage to the roof filed claim with insurance was approved and put new roof on my house and didn't change the broke rafters that was supposed to be fixed only replaced part of the plywood left old plywood with holes in it and used shingles for the roof cap. Came back out to fix it and had to remove the roof again fix what I sent them pictures of before they sent qoate to insurance company got message from arcus the other day saying they were going to send in charge order for the rafter repair that they have already been paid for. Got another call from insurance company saying they didn't put the new roof vents in on price and it's $826 for 4 $25 turtle back vints. Very bad make sure you have someone who knows construction to check there work. I argued with them about hiding the broke rafters and putting the roof on and trying to hide the stuff that they were supposed to fix there answer was we didn't put that in the estimate after I sent them the pictures of the broke rafters the holes in the roof. When they finally fixed the rafters they cut through the ceiling upstairs in the bedroom messing up the sprained textured ceiling thanks for that. Be careful with these people

Arcus has done the water mitigation for our flooded basement apartment so far. And they have done a great job Drying everything out. Next, they Will be putting everything back together. Will keep you posted on how the construction goes.

On March 25 we had a house fire. On March 26 I called my insurance agent who suggested Arcus. I called and Arcus came out right away and then I filed my claim. Arcus provided the estimate to my Insurance Adjuster. Before they began, Arcus and Clarus came to the house. I was never in the communication loop. All repair negotiation and price was done behind the scenes, I assumed between the estimator or project manager and my adjuster. When shown the price tag I was shocked but I know nothing about repair costs. The price was broken into Scope of work, Clarus Contents Renewal Co., and FMS Cleaning. A Month after the fire, Arcus began the work. On April 23 Clarus came to PackOut the contents of the rooms affected. On April 27 Arcus began the work. Cleaning was very quick. Clarus sent many employees to pack out and they stored our belongings and furniture in a Mobile Mini. The work was done but insulation was not changed which I think was on the Scope of Work, not certain. The Painters were excellent but the flooring company left a lot to be desired. They postponed a couple times, showed up without enough pad, so they left and went to lunch. The project manager brought the needed pad out. Then as they cut it in the driveway, they rolled it up with Boxelder tree seeds in it. I pointed it out but he said it won't matter. It was on the underside. Then as he scraped staples off my floor he told me if I wanted them gone I'd have to vacuum it myself. When they put the carpet in they were rough and sloppy and it seemed to have lots of snags and runs. They told me the faster they rush, the more money they make. They also pointed out that the carpet can run but they thought I'd be ok. The quality was certainly not the quality of the previous carpet I had before the fire. Then, when it came time to pack my contents back in, the first day was a disaster. Only 2 guys came, and they moved most of the furniture in but in the 8 hour days I didn't see much of them. I knew we needed more help and they seemed lost. I called Clarus to mention they didn't send adequate help. I jumped in an began moving my own lightweight furniture pieces. The next day they sent 2 guys and 3 women, which helped a lot, but still I had to jump in and do my own packing in. I noticed my furniture had not been cleaned adequately and later had to clean the fire extinguisher residue off myself. I did my own closet and cabinet pack ins and sent them home at 3pm and finished the rest myself. All in all, I felt communication was absent regarding contractor / insurance negotiation, which left me feeling lost and frustrated. Then I was shocked at the price tag and felt it was crazy high. Lastly I was very unimpressed that I had to clean my own furniture, bring some of my own pieces in, and do half of my own pack in after seeing the price tag was $8101 for that part of the restoration. All in all, on the positive side, Arcus did the adjusting and negotiation and found contractors, and the restoration is now done. On the negative side, not everything in the estimate ( like the insulation piece ) was done. They said it wasn't needed. I was told Arcus puts the needed restoration into an adjuster format for the insurance company. The price tag was way higher than I thought it would be, and the contents pack in was disasterous and overpriced for what I was told to expect. I wish I had been given more transparency and say in the matter and that the contents cleaning, and pack in had lived up to what I was told to expect. Lastly, I wish the carpet had been a better quality. The carpet they gave me was significantly lower quality than the one I had before the fire. Three months after it was installed one of the the loops got caught on my dogs collar and created a run. I contacted them but have not had any response yet. I'm upset about being given a lower quality carpet when my job was so expensive.

We had a water leak that flooded our master bedroom/bathroom and downstairs den. Arcus Restoration was recommended for the repairs (sheetrock, duct work, carpet, and hardwood floor). Through no fault of theirs, we had difficulty getting the process started. Richard with the Chattanooga office was assigned as our project manager. He was aware of our situation and did everything he could to get us back in our house quickly and efficiently. He and his crew did a phenomenal job with the repairs. He kept us informed and exceeded our expectations. We can't thank him enough for getting us back in our home!