SERVPRO of Des Moines NW

I cannot tell you how impressed we are by the service we received from Servpro. Tristen and DJ worked incredibly hard to take care of the water issues we had in our basement. They were so kind and extremely polite. They explained every single thing they were doing each time. They made multiple trips to our home to make sure everything was drying properly. When they were finished, they helped us get new carpet pads and rebuild our basement. We will, without hesitation, will contact them again, should we need them.

Had a messy occasion at our hoouse on Sat., April 19th which involved a kitchen faucet left on for a LONG time (with the drain plug in.) Called SERVPRO and a crew was at our house within 25 minutes. We had done as much as possible to soak up the standing water in our kitchen, dining area and living room. We even discovered that water had soaked through the floorboards and into and through the basement into two finished rooms. They went right to work in inspecting all areas affected and placed several dehumidifiers and fans on both levels of the house. The crew returned on Monday and found that there was a bit of water being detected still on the main level flooring, so the equipment was left one more day. They returned on Tuesday and removed all equipment, and even moved all furniture back to where it belonged. We could not be happier with the servicce we received by our crew of Tristen, D.J., Woody, Dakotah, and Robert. If you have water damage to the house ... give SERVPRO a call !!!

We were very pleased with our experience with Tristen, Hollywood, Tiny Kevin and Manager Kevin. We called ServPro within 5-10 minutes of noticing our washing machine leaking water into our laundry room and basement bedroom below. Tristen and Woody responded at our home within 20 minutes and communicated promptly with their manager, Kevin. A plan was immediately put into place to remove the water and dry out the laundry floor, bedroom ceiling, walls and all of the space in between. Within three days every affected area measured completely dry with minimal resulting damage, which was limited to a few nickel size holes in the bedroom ceiling and one in a wall. Patching the holes and minimal repainting of those areas was the extent of the repairs required. We were exceedingly pleased with the efficient and respectful communication and the patience with addressing our concerns. We were included in the decision making process as to the best approach to address our remediation needs and informed of the progress being made daily. Would definitely recommend.

Tristin and DJ did amazing work. They first tested the carpet for moisture content. When it was determined that it needed to be removed and fans set up to dry it out, they worked hard to get it completed. Great Job Guys!!

Doug with ServPro was exceptional. He and his crew did a fantastic job. Doug always returned my call or text and went beyond to make things right.

The service we received from servpro was 150%!!! They were very responsive and worked around our schedule, arrived on time and took care of business! Highly recommend!

Serv Pro was amazing in cleaning up our flooded basement. Dakota, Doug, Brandon and the rest of the crew were friendly, courteous, honest , and knowledgeable. We urge people to call them to get excellent help.