West Tennessee Restoration LLC

I would NOT refer West TN Restoration to anyone unless you want a half done job OR want someone to get paid from your insurance company and keep some of the material that was purchased for your job among other things. I heard they were okay before hiring them but wow after having them in the home and dealing with them, NEVER AGAIN!!! They worked on a relatives home and they were unprofessional, argumentative and dishonest. They performed shotty work and they were upset when they were called out on it. They started off fine at the beginning of the job but that changed mid-project. They did complete the job but other companies had to come in and correct things that they worked on that were done incorrectly. Use caution when selecting them for a large job. I gave 2 stars because like I said they started off doing a good/decent job but mid-project it went down hill. And they were paid by the insurance company, (several checks) so getting paid was never the issue. Big jobs maybe just aren't their thing.

I was very stressed because I had some structure damage due to a water leak. WTR came in and fixed the water issue AND the flooring at a reasonable price. All the workers were polite and respectful. The last day they worked until dark just so they could finish the job for me because they knew I was going out of town. I can’t say enough good things about this company. They make it happen and take care of the customers. Thank you!!

We have been waiting for 6 months for someone to contact us regarding a pipe that burst. When we call, we are greeted with rudeness and near hostility. I believe we have been polite when calling but have been told twice now that we can find someone else if we are unhappy. I have not been able to speak with upper management. Update: I was contacted by management next business day, and they quickly got me in contact with one of their contractors. No work done yet, but I'm glad they reached out so quickly.

My mom's toilet tank had been leaking in her spare bathroom for several days and had flooded the guest closet and bedroom behind the bathroom. I called West Tennessee Restoration and they jumped into action. Jeremy came within hours gave us a quote and the next morning brought the guy's to get everything up and out. Next they treated it so no mold could grow and got the equipment going to dry it all out. After it dried for 3 days they were back to pick up the equipment inspect everything and set a time to start the repairs. Saturday morning they arrived and got right to work. After new floor boards, paint, and carpet you would never know anything had happened. They put all the furniture back where it went and were very careful not to bump the walls. It all looked beautiful!!! Thank you so much West Tennessee Restoration and Team! You did an AMAZING job!!! Sincerely, Jana Eagan

Friendly staff, did good work, was expensive but reasonable. I had to call several times before I could get anyone to do the inspection. Took at least a week after the inspection was supposed to be done to get the quote. Was able to schedule the mold remediation days after the quote which was nice. They took over a week of near daily calls to write my mold remediation letter which caused my houses closing date to be pushed back even though I stressed when I needed it by when scheduling repairs, which was highly displeasing to me.

I was in the process of buying a home. I knew the home had been on fire about 5 years ago, but wanted to know if the remediation that had been done was up to code and sufficiently safe. I called West Tennessee Restoration and told them my inspection period was coming to an end soon and I needed someone to take a look in the attic at the existing remediations. I was informed that they were pretty busy, but they would try to work me in. I got a call from Tim of WTR the very next day and he said he would be happy to come by and take a look. He was punctual, professional, extremely thorough, and helpful. I look forward to working with them again in the future.

I have used West Tn Restoration on multiple occasions. Every experience has been a great one. They have always followed through with their commitments, produced great work, and been great to work with. Wonderful people at this company.