Kustom Disaster Restoration

I'm a first time homeowner in the area and had a unique situation with our front door being sealed shut with weather stripping and a deadbolt and the door knob being broken. I called, needing help immediately because it's the only door we could fit our furniture through and we needed to quickly move in so the trailer could get picked up. Robert answered our call and rather than send someone or let us call another person who would likely charge hundreds of dollars, he kindly talked me through how to open it. He was a total lifesaver and it goes to show how much this business cares about helping people. I highly recommend!

Shannon did a fantastic job at managing and keeping all pieces on time and expected. It made it a lot easier for us. She was very proactive, communicated often and I have no complaints about their work. Great job!

This is a very honest and dependable company. The rep that came out did a great job. His report and findings were spot on. He could have chosen to make a bogus report and charged a lot of money but chose to be honest and not make any money with a clean report. I would highly recommend this company for all your needs in this area.

Kustom did a great job with our recent restoration project. They were very responsive and Shannon was so on top of every detail along the way! Thank you, Kustom!

I recently had water damage in my home and reached out to several companies for an assessment and repair quote, but Kustom really stood out. From the moment they arrived, they took the time to thoroughly assess the situation, explain exactly what needed to be done - even what wasn't necessary! Kustom's honest evaluation saved me thousands of dollars in repairs, and I never once felt pressured to add on extra services. On a separate occasion, I noticed potential moisture issues and called them back for a follow-up inspection. They came out, assessed the damage, and walked me through their findings. Their willingness to help without any hidden fees or obligations speaks volumes about their integrity and customer focus. If you’re looking for a water restoration company that combines expertise with genuine honesty, I can’t recommend them highly enough. They went out of their way to make sure I understood the work, kept costs fair, and delivered exceptional service from start to finish.

Project managers Ben & Roger were excellent as well as their crew! They were all very professional and on time. We are extremely happy with the work that as been done due to the water damage. Ceilings replaced, walls painted, tile floor replaced, ceiling lights replaced and hardwoods refinished…they worked with our insurance company to provide a smooth transformation of our home.

Google Reviews do matter! I used their mitigation service last week for what I initially thought was just a leak. The team is expertly skilled, thorough, and fast. Thomas received my call after business hours on a Monday evening and by Tuesday morning, Jason (Mitigation Director) was walking through my home pointing out all the areas of concern. That afternoon Anthony and Jamie were there to begin the process. Anthony and Jamie returned daily for the next three days to take their readings before they determined all was well. They all answered my questions, regardless of if I had already asked a few previously, and were very honest in their responses. Thank you to the entire team for your assistance. I’m hoping the restoration portion of this goes just as well.