Water Damage Pros NC

No one ever expects a water damage incident to happen to them, to hit their home. Most people are inherently careful, always turning off the faucets and making sure drains are working. We were certainly not an exception to the rule, yet I still remember hearing my pregnant wife scream moments after we all walked through the door, coming home after her doctor's appointment. Water was coming down from the ceiling and I ran upstairs to the laundry room to shut it off. Unfortunately our washing machine had broken again and this time caused such catastrophic damage to our home. After submitting a claim with our insurance and their "preferred" vendor failed to call or show up within the promised 4 hour window, I started searching for alternatives. I read through reviews and quickly settles on Water Damage Pros NC. I gave them a call immediately and despite being after hours, the owner Steve picked up immediately and took time from his life to listen to our story. The next morning he and his crew showed up bright and early to start evaluation and wasting no time on damage mitigation. He and his crew were friendly and reassuring in helping us navigate this situation. I can't thank them enough for their hard work to help limit the damage and bring restoration to our home. The other vendor did not even call us until Water Damage Pros had been working 2 days in our home, once again assuring us that we had definitely made the right decision. Once everything was dried, Steve referred us to their partner NC Drywall who did an amazing job repairing our home! If you ever find yourself in the terrible situation of facing water damage, I hope that you choose Water Damage Pros to help with mitigating the damage in your home!

A water line burst in our office overnight, so I called Water Damage Pros NC first thing in the morning. Jose and his crew were here within half an hour, extracted the water, and got industrial dryers running right away. They kept everything clean, worked around our business hours, and documented all the damage so we could properly file it with our insurance. Their professionalism and attention to detail made a stressful situation so much easier to handle. If you ever need commercial water damage restoration in the area, I can't recommend them enough.

I highly recommend this company. Major water damage in master bathroom. I had to call on a Sunday and Steve spoke with me. He answered promptly, listened to my details, set time to come out and assess damage assuring me they could take of everything. Extremely courteous and fast response! Alec and Jacob were the technicians that came. Both were very professional and took time with me to explain things step by step. What an amazing team; Steve, Alec, and Jacob!! Also, I did want to note that I felt comfortable leaving Alec and Jacob in my house to work while I returned to work. Very reliable and trustworthy. I simply praise Alec and Jacob for their time, hard work, and explaining steps in detail to me. They treated my home as if were theirs. I certainly hope I do not have an incident like this in the future but if I do I will definitely call them. Customer for life!

Steve was outstanding. He arrived 30 minutes after discovering our flooded house. He walked me through every step and started to work immediately. Highly recommended!!

A few years ago, Steve From Water Damage Pros saved my home after a major water damage incident, and I was beyond impressed with their professionalism, speed, and quality of work. Fast forward to this recent storm—we had another emergency, and in the middle of the night they came out right away to help. That kind of dedication is rare! They didn’t just show up, they came prepared, calmed us down, and handled everything quickly and thoroughly. It’s clear they truly care about their customers, and their experience shows in how efficiently they work. I honestly wouldn’t call anyone else—knowing they’ve got my back gives me huge peace of mind. If you ever find yourself in a water emergency, day or night, this is the team you want. Reliable, professional, and simply the best in the business!

We discovered mold in our crawlspace after several weeks of heavy rain and called Water Damage Pros NC for help. Steve and his team came out the same day to inspect and found standing water that had built up under the house. The entire process was handled with professionalism and care. I wouldn't hesitate to recommend them to anyone dealing with mold or water damage in North Carolina.

It is rare you can leave someone a 5 star review in today's culture, but this company is well deserving. We interviewed 5 companies to mitigate our water damage and are so glad we chose the Water Damage Pros NC. Scott had great communication, was very professional, and most importantly was very respectful of our home and the needs of my children and pet. I was impressed with their materials to protect my floor and keep the mold from spreading. I thought their work was outstanding and I would definitely use them again.