SERVPRO of Everett / Lake Stevens / Monroe

Had a clean water flood, called ServPro to come help… it was a big job, 2/3 of our house was soaked. They took care of dealing with water and our belongings. Then the dry out happened, took some time but you could see the water in the lines as it was extracted. Once that was done, then we were ready for full Demo and rebuild. Ended up we had most of the drywall removed from downstairs walls and ceilings, all the flooring in those areas and some doors/trim that needed to be replaced, and also the downstairs bathroom. ServPro delt with the insurance company, reliving the hassle of the furniture/personal property loss and house damages. I also ended up using ServPro for the rebuild. We also had upgrades done such as better doors and flooring materials that I covered on a change from what Insurance was covering. Joe was the PM for this portion and was excellent to work with, responsive and communicated. Any issues or delays, he was on it. For flooring they did amazing work, new moldings were done, none of that 1/4 round against the base BS, they did it proper and looks amazing! Photos reflect the final result.

On January 30th, 2025, we uncovered extensive water damage and mold in a large portion of our living area. We thought a plumber had fixed the small leak we had previously found and dried the area, only to discover while starting a kitchen project that the damage was much much worse. I called Allen Beeman at Servpro who immediately sent Matt Doherty and his team to thoroughly inspect and describe how to fix it. The next day, he provided us with a detailed report we showed our insurance and also met with the adjuster and ourselves when she came to inspect. Within a couple days, Matt sent out his team of Ryan Covert, Andrew Peterson, and Aaron Cross on the project. They worked their magic, even when we found part of the subfloor had to be replaced! I cannot recommend the Servpro team more highly. They responded to all our calls and questions in a timely manner and, most importantly, with compassion and respect. We felt very cared for and reassured that the job would be completed "like it never even happened". Thank you all! Vicki and Randy Berg Snohomish, WA

I came from a nice day out enjoying the sunshine on a nice Sunday late afternoon, as I walked into the house from the garage I was met with water on the floor of my laundry room. I started to investigate a little more and found that not only the laundry room, but the kitchen, pantry, living room and a small bathroom connected had about 1-2 inches of water on the floor. I immediately found the leak, which was a InstaHot which was installed in the house 20 years ago. The filter was leaking heavily. I was able to shut it off to stop the water leak and then contacted my insurance company. They recommended ServPro to me, so I contracted them to come and help. Boy, am I thankful for that call. It is a Sunday night, and this team from the Everett/Lake Stevens/Monroe group came to my house at 8:30PM, when I called at 6:00, so a 2.5 hour response time. Unbelievable! Holy smokes, these guys are ROCKSTARS, they quickly started dealing with the water, in all of the affected rooms and under the house where they needed to cut down the insulation to get the water out. Over the course of the next week with the fans and dehumidifiers running 24x7, the house is now dry and pretty much stripped down and ready for the rebuild, which I am going to let ServPro handle for me. Still in AWE of the work completed by these folks and how quickly they came and took care of me. A big shoutout to Mel C, Jacob S, Alex S and Jacob D, for their amazing service, communication and for a job that was done above (way above) expectations. You guys have a customer for life and I would HIGHLY recommend this company to all of my friends and family I am hoping the rebuild goes as well as the mitigation did. If so, I will be a very, very happy customer. They are going to make it look like it never happened, which is going to be great. Thank you ServPro of Everett / Lake Stevens / Monroe, you guys are the best! John S Monroe, WA

Servpro of Snohomish did the dry out when I had a leak in our master bathroom. They cut out a large section of ceiling drywall & removed some insulation. After that, they installed their equipment and dried out the area. Took 5 days (was quoted 3), but all was good. My next review will be from the other side of the company that does the ceiling restore (that's why the 3 stars), if possible, fine someone else. A 3 day job turned into a week. Now I'm not knocking the 2 gentlemen who did the work (they just go & do what was told). It was the lack of communication & having no schedule for me to go by. Now I wasn't going to take 8 hours off from work all 3 days. So we agreed that I'd be available at 1pm. The 1st 3 days workout fine. They didn't get as far ahead as I was hoping (due mud not drying) & being it was 4th of July weekend. I wouldn't see them on Fri. So they did what they could on Wednesday cleaned up & we both said, "See you on Mon." Well monday comes around & I'm heading home to meet up with the guys when I get a text from there boss "the guys won't be by today" & this is at 12:50pm after I already left work & was about to pull into my garage. To make a long story short, I told the boss I wanted it all done on Tues. I'm took 8hrs off. They came sanded & painted the area of the repair. They didn't paint what I was quoted but didn't care. I just had enuff & wanted it done. My final thought about my experience with the restore company was the gentleman told me. "People leave their keys in a lockbox so our guys can let themselves in." If anyone's ever done this before, please leave a comment.

Jacob S. and Devon know how to do it right. They made us feel comfortable and secure in their ability to perform the work being done. They were very friendly and punctual and explained their discoveries down to every detail. They even took the time to explain how the process works mechanically. I will be referring them and servpro to anyone who is in need of their many services. Absolute homerun.

Caleb and partner were a gem to work with. We were able to laugh while working compatibly. The office crew were great in working out any kinks that came along. Thank you for all you hard work, it made our life easier.

We are beyond grateful and thankful for Servpro completing our home interior repairs following the cyclone storm damage. We are especially pleased with Jeff for working with our insurance and making the whole process seamlessly stress free. Rod was instrumental in helping us locate our dream flooring and everyone kept us informed of the entire process of bringing our home together again. When the final work was done, it appeared as if we never had damage to our home. Thank you everyone at Servpro for making our house into our home.