SERVPRO of St. Louis Central and SERVPRO of Bridgeton / Florissant

I was very pleased with the Servpro team that came to my house to begin the remediation process for burst pipes caused by the extreme cold temperatures this winter. The team, led by Heather, was professional, courteous, and always on time. They talked me through everything that they were doing and everyday they cleaned up the area they were working on. And, they were friendly and easy to talk to!!

They did an amazing job! I needed sewage backup cleaned up and disinfected. Every Servpro employee I interacted with was very courteous and professional from the young lady who set up my appointment for an estimate, Heather who reviewed and did the estimate, the young ladies who came out to cleanup and disinfect and the gentleman who came to check the progress. Thank you all very much! I would recommend them to anyone who needed services as such and if the need ever comes again I will call and use their services again. Again they did an amazing job I am very pleased with it all.

Let's be honest, no one ever wants to contact ServPro. But if you have to, you will be in very good hands. They are professional, thorough, and very respectful of your home. Jess, Josh, and the whole team made a very difficult time much easier.

Justin and Manny were fantastic to work with and were fantastic communicators. I greatly appreciate their help given the stress of a flooded home! Justin’s knowledge of the claims process in particular was extremely helpful. I couldn’t recommend them enough!

Servpro, Team Wolfe did an amazing clean up job of a flood at our building located in Town and Country Missouri. We had two floors and multiple office spaces that affected our common areas tenants. They not only worked with us as the owners, but our tenants as well. They cleaned up every night before they went home and had our areas all ready to go for the construction crew to start. They worked beyond our expectations and we cannot express our gratitude for the exceptional services we received.

Servpro was at my house today. They were early, got to work right now, they were informative and most importantly, efficient. Justin and Manny and Esteban were excellent at what they did. And they are very kind. All around terrific experience in a a situation that seemed daunting.

Update: I was contacted directly from this branch. He had done a great job in understanding the problems we had encountered at the end of our situation and he identified the areas to improve for future cleanups. I was very happy with his suggested solutions with our bill and really feel that it would lead to avoid future situations like we had. I was very satisfied with their solution for us, as well as their solutions going forward with other clients. With this in mind, I would recommend this team. Original review: Initially, I found them very helpful after a water leak. While we waited for insurance to decide, This decision did take an extremely long time in a more typical timeline. I had several outside sources (over 4) tell me that the extremely loud de-humidifiers would not be helpful after a certain point. I felt they were keeping these loud machines here unnecessarily and they bill per machine/per day. They hadn't even been checking them as time went on. I felt like i was taken advantage.