Geek Squad

Gael provided "World class service" today. Very impressed. He helped my wife and I with her iPhone, which T-Mobile could not do. Thank you so much Gael.

I would give them 0 stars if I could. Every appliance we have purchased from Best Buy have gave out a couple months in. We have had issues with numerous appliances Right now it's our refrigerator. All out food is spoiled and the only amount they want to cover is $300 of it. Will not purchase any more appliances from here. Geek squad is a joke and to even get an appointment it's a hassle.

Disappeared for 45 minutes after 5 minute estimate then gave a 4 hour repair quote . Poor communication

I wanted to make an appointment to take my new device in that I purchased at BB but they wanted to assist over the phone. The tech that helped me could not have been any nicer or more patient. He could not get the issue resolved tho, so I am back to square 1.

A friend of mine had geek squad install a stereo in his truck and after seeing their work I wouldn't let geek squad fix my toaster. He paid high dollar for an amp cable long enough to wrap around the whole truck and for some reason they cut it too short and spliced it together with a huge wad of electrical tape under the carpet leaving a lump bigger than a golf ball right under the drivers feet. The whole install looked like it was done by blind crack heads.

They fixed my computer but not my printer remotely. I waited till 12pm. Was supposed to have in home repair between 7am-1:00pm . One said I had appt sent to link to check my status. It says I need to schedule an appointment. I call and they say you have an appointment let me check the status. The operator was great polite and understanding. After a long pause come back to tell me the tech didn't state why but I need to reschedule. Got sent an email for yet another week before they will come along with instructions before my appointment on my printer. I did this before I called them to fix it remotely told them the error code. Told them it wansn' t fixed have me the appointment for today. I actually pay for total tech support but getting what I paid for!!!!! Printer still not fixed same error code I called about!!!! I plan on driving to the store which is 60 miles away from me instead of the closer and bringing the printer with me maybe then they can fix it safe I plan on returning the favor save not telling them I went around them until they tell me they were in their way. They didn't bother telling me mine appt. Was cancelled until I called them!!!

Very knowledgeable Geek Squad, gave me a quick summary of possible issues and offered solutions. Really impressed with turn around time. They called me before the expect repair time to let me know my computers were ready. Awesome job guys/gals!!!