Fuse HVAC, Refrigeration, Electrical & Plumbing

I contracted with FUSE to install a new water softener at my home (to replace a failed unit). (+1 star): I worked with a FUSE sales person, Viktor B., and we did a video appt to talk about my needs and see the area for install. He sent me an initial written estimate, but it was lacking some clarity. After some back and forth over email and phone calls, The estimate was updated and I was happy. But I was not even offered an option for a City Permit, even though the city of San Jose requires a permit for this. This tells me that FUSE must be doing most of its installs unpermitted, unless requested by customer. I asked Viktor to add the permit to the estimate and I approved it. FUSE scheduling dept was quick to reach out to me to schedule the install after estimate approval. I asked if the city permit was pulled, and it wasn't. A permit needs to be pulled before starting work. I told them to contact me back after the permit was pulled, which they did, and we scheduled the install a few days later. I appreciate the quick turnaround time so far. (+1 star): On the day of the installation, plumber Kirill S. and his assistant arrived on time. There was some unclarity about the scope of the work, but that was resolved after I showed Kirill the signed contract, and he also checked with the back office. I expected the technicians to arrive with a clear scope of work already. If I was not there, the install would not have been made according to spec. The install went smoothly and Kirill and his assistant was friendly but professional. I am happy with the quality of the install. I made the full payment the same day (as required), and was told I'll be contacted to schedule the city inspection soon. --- Dealing with the FUSE permits department is a huge headache. They don't have a direct phone #, and emails take a long time to respond, if at all. 1. (-2 stars): A week went by after the install, and I was never contacted to schedule the city inspection. I called the main FUSE support line, and I was told my project was already done. Huh? I told them to look at the signed contract, to see the city inspection was still pending. Then I was assured someone from the permits dept would contact me. But they never did. I called nearly daily to inquire status update, but it didn't seem to go anywhere. I had to contact my sales person, Viktor, to press the permits dept to see what's going on. Finally a month after install, my city inspection was scheduled, for a month later! So 2 months from install. This was a huge waste of my time. 2. (-1 star): The city inspection passed and I got a copy of the signed permit. But not permit payment receipt to the city. When I emailed the permits dept asking for it, no response. I had to call in to support and have them rely. When permits dept finally got back to me, I was told it cannot be given due to "security risks". Huh? I asked again, and I finally got a copy and FUSE paid $316.19 to the City. Yet I paid $750 to FUSE for the permit. The difference ($433.81) I was told is due to "business overhead costs for licenses and insurance". Huh? The city permit is something I elected to add, otherwise, then I wouldn't need to pay for these "overhead costs". Overall, I think FUSE did a good install. But I cannot recommend the company due to the amount of hassle I had to go through with the permits dept wasting my time (and money). A city permit should cost what is paid to the city, not more than 2x for "overhead". There needs to be more transparency.

My Fuse team, Sasha and Vitali, did a great job. They took care to ask how the system would look in each room and listened to our concerns and requested. Done on time and in budget. I highly recommend to go with Fuse for HVAC needs.

We had great experience with Austin and Wade for our HVAC heat pump installation, they were on time and professional. There were some confusion about the installation but it was sorted out, they explained everything and cleaned all the debris. We also installed HEat Pump Water Heater with Fuse

Had some electrical issues with several outlets that were beyond my DIY abilities to fix. Dmytro came out and quickly diagnosed the issues and made some quality improvements while also showing me how to fix it myself in the future. I asked him to look at a separate issue that had been a problem since moving in, and he was able to fix that as well with a nice solution. Overall quite happy with my experience with Fuse and especially Dmytro. Will definitely look to use their service again in the future.

I've had the pleasure of working with Fuse on two projects. One installing a Tesla charger and an HVAC project. Both times I received competitive quotes compared with other vendors. The communication with Fuse on scheduling the work, the permits, and any potential rebates has gone quite smoothly. Whenever I’ve had a question, it’s been easy to talk to someone over the phone or through email. Everyone who came to my house was respectful of my house by putting on boot coverings and treated my stuff with the utmost care. All the technicians that came to my house were extremely nice and kind. Whenever they needed something like turning off the power, they made sure to give me heads up to ensure it didn’t disturb me while I worked. After completing their work, they cleaned up the area sweeping or vacuuming. Special shoutout to Oleg and Oakley for the great work they did! Part of the HVAC project was about removing asbestos from my closest furnace, and they partnered with a great company. They ensured they communicated with each other around the work and required minimal effort on my end. Which ultimately is what you want If you’re considering a partner for a project, I highly suggest Fuse as it’s not only a great company, but its workforce is equally great.

Extremely professional, honest, and skilled HVAC company with great technicians. Gene, who came to diagnose my existing HVAC system and give me a quote on the new system, was very good. Henry & Artem were very good at their job, were very courteous, and worked hard to install my Daikin 5T heat pump system. I have used Fuse before for electrical work, but this was the first time I used them for a major HVAC installation. Their prices were reasonable (compared to other quotes I got) and the work was top-class. As long as they have technicians like Henry & Artem & Gene, I will continue to seek them for my other projects. I recommend this company without hesitation for anyone with HVAC projects

Do NOT, I repeat, do NOT use their services! Easy on-line scheduling is a hoax. I picked a 4 hour window on Sunday, they texted me and moved it to Monday. I told them the problem with low air flow from two registers. Person arrived on Monday, stayed for 5 minutes and said he "wasn’t the guy". I was automatically sent a bill for the 69$ service fee after they left. Rescheduled for a THIRD time on Wednesday (of course when I was indisposed so hubby had to take the call). 69$ diagnostic turned into a 1 hour 440$ diagnostic that he quickly approved as he was between meetings. They did include photos stating I needed to pay an additional 1400$ for installation of a fan. We are living in an upside down world when HVAC can charge 440$ an hour and a doctor only gets paid 165$ an hour. I am so sick of BAIT and SWITCH malarkey.