Triple Crown Plumbing

Triple Crown was available relatively quickly to respond to a minor toilet leak issue in north Dallas. They said they could rebuild the toilet, but quoted me a price more expensive than a new toilet. I asked about installing a new toilet; they said I would have to get it and bring it back as they didn't provide that service. The quote for a new toilet install was $295.00. I headed for Home Depot, and they called to say the water turn off was not working properly and it would be an extra $125.00. They got the toilet installed, but after they left I noticed when they installed the water turn off they didn't put a flange onto the pipe to cover the interface where the pipe comes out of the wall. They just left the open hole with the pipe coming out. For $445 to drop the toilet on the hole and connect the water line, and leave the sloppy looking pipe hole, the price was extremely high. When I called them they tried to tell me that was normal. The service provided was not workmanlike. I do not recommend these plumbers.

The first time I called Triple Crown/DNA Plumbing for an emergency on a Sunday, Dylan got there right away and had it fixed less than an hour after I called. The second time was a scheduled installation, and Miguel showed up right on time and again was done in an hour. Both times the prices were reasonable, they left zero mess, and the work quality was excellent. Recommend 100%.

These guys came out to replace my water heater that busted during the freeze. I talked to Bobby on the phone and he got someone out for emergency service within an hour of when I called!! The guys were knowledgeable about each type of water heater and helped me understand which would be the best for my home. They even gave me an 8 year warranty hot water heater for the price of a 6 year water heater!! I will use their services for everything going forward, great job guys you earned a lifelong customer right here! I recommend this company to everyone needing any type of plumbing service.

Triple Crown come out quickly each time we needed service. They were professional and reasonably priced. We have used them several times and referred family and friends that were in need of service. We had a leak and they were quickly able to find where the leakage was.I would highly recommend them for your plumbing needs.

Update: Changed from 1 to 3 stars because company management reached out to make things right. It sounds like that employee was terminated and they are refunding me a good portion of money for the work that was done. See below for the full story... Got referred to Triple Crown Plumbing by Atmos Energy for a gas leak that needed to be fixed. They sent out some folks from DNA plumbing (owned and operated together) who fixed the leak but then told me there were additional leaks in my gas line underground AND up in my attic that would cost more to fix. A 3 day artic front was coming on Sunday, and this was Friday late afternoon so I was freaking out, but wanted to get a second opinion. I was able to get the gas line checked on Saturday and there was NO additional LEAK. Summary: Plumber was lying and trying to take advantage of me in a vulnerable situation to make more money. I would now consider using this company again in the future because management seems to care about trying to hire and keep only good employees, and work at treating their customers right. Traumatic experience = 1 star; management making things right = 5 stars; average = 3 stars.

Had a busted pipe after the freezing weather this week and called several plumbers as soon as i got home. Being 5pm (or later) before I called, I either got voice messages stating someone would call me back, answering services that stated they would have them call me, and one who said the didn't have an appointment for 3 days I resolved to wait and see who called back and try again the following day. Contacted Triple Crown the next morning and they were able to come out the same day. They were a bit pricey for what I needed done, but I got a text message minutes after getting off the phone with them including a link to view the appointment online. I also got a text when the techs were en-route and they arrived within the 1hour appointment window. Finally, instead of having to wait for them to fill out a bunch of paperwork in their truck or my dining room, I signed 2 quick forms on the techs phone and my invoice was emailed to me. Glad to see someone taking advantage of new technologies in industries still stuck in the pen and paper days. Both techs were very nice and got to work quickly and made sure I was happy with the work before they left. They will be my first call the next time I need plumbing help. Side note, I have not heard from any of the other companies I left messages with. I guess they just didn't need my business.

I had a tub/shower faucet that would not turn off. I called another emergency plumber (after regular business hours) and they couldn’t get to me that evening. I called DNA Plumbing/Triple Crown Plumbing and they were able to send Alex and Ryan over right away. Alex and Ryan listened to my explanation, assured me they would fix my faucet, and had it repaired quickly! They were friendly and courteous! I also will add that their prices were highly competitive when compared to the estimate I received from the first plumber I contacted. I highly recommend Triple Crown Plumbing and specifically Alex and Ryan.