Deep Water Emergency Services

The owner Yanni was super helpful and quick to respond. He was able to get me help quickly. Vlad did all of the mitigation work on my home, and did a great job. He was very responsive, respectful and hard working. I had many questions and he was able to help with everything. His team always left my house clean and in order. I had some difficulty with communication on the build side.

My clean is not complete but I can say this service is stellar! I had a leaking pipe in my crawl space. It was a muddy mess. These guys, specifically Ruben and Isaiah cleaned it and removed materials in record time. I will leave a more extensive review after they are all done, but I’m sure it’s going to be excellent. ADD ON TO MY REVIEW: I had a pipe break in my crawlspace, and it flooded all over the place. It caused not only damage where the crawlspace was, but in an upstairs bathroom and in my hallway. They came over right away and mitigated as much as they could in one day, which was taking out all of the mud and debris from the crawlspace. It must’ve taken them about five hours. They set up fans in everywhere where it was damp. They did come three days later to check to see if it was dry. It was not. The only complaint I have is that I bet if I didn’t call them when I did these fans might still be here. Of course they might’ve missed them. It was their equipment. I do have to say the customer representatives on the phone were so kind, professional, and courteous. They got me an appointment and the crew came over and took up all of the tile in the hallway and bathroom and took it away. They even took my old toilet away that was not usable. I’d like to give a special thank you to Ruben who is very polite and professional to me. I know it’s easy to take advantage of a woman when her husband isn’t here but he didn’t. I actually know more about customer service because I worked a job in this forte and I certainly am appreciative that I didn’t have to show my knowledge in this field. if you ever have any water mitigation that needs to be done call these people. They did a great job. I also have to say for the money it was a great value.

Great company for mold remediation! Vlad was very attentive, kept me up to date through the entire process, answered all of my questions in detail within a timely manner and was extremely kind and professional. All of the gentlemen that worked in my home were very professional and knowledgeable.

One of the worst companies I have worked with in a long time. The crew that came into my house were like a bunch of bulls in a china shop. They ripped door frames off and flooring that didn't need to be removed. They taped down a protective material to protect wood floors but the tape ruined the finish and they never repaired the damage. The "owner" lied about completing the job just to make sure they got payment. They were dishonest about how long fans were needed in my house and what we were charged for. You may be going through your insurance, so you would never know this, but they are dishonest and I would never recommend them to anybody.

Fast, fast, fast response time! I put the claim in for water damage and within an hour the technicians were at my door. Ruben and Isaiah very professional and proficient. Another great thing about Deep Water Emergency Service, is that they work with my home warranty insurance. FIVE STAR Company!!!!!!

Phillip with Deep Water has gone above & beyond for us! We discovered a leak in our ceiling, shortly after the plumber diagnosed what was going on Phillip and his team from Deep Water came out. They have been at our home several times over the last several days, taking care of everything from drying things out to demolition & every detail in between. Phillip has helped bring reassurance and peace in the midst of a very chaotic & unexpected situation. Thank you Deep Water, Phillip (& team) we are so grateful for your hard work and support through this process.

Don't hire this company. They're disorganized, they don't follow through and instead of helping they created more damage for us. About 20 bags of personal items are ruined because of them. They mixed our dry items with contaminated wet items put them in bags and left them inside our home. The flooding happened in July, they disappeared left everything unfinished. They keep sending invoices but didn't finish the job or took responsibility for the damaged items. We had to hire another company to take care of their damage they did. Michael is rude when you're able to get through. The only person that was nice and tried to find solutions is Abby, who was in crutches but still they had her carrying heavy boxes.