Tar Heel Basement Systems

James and his crew did an excellent job, and kept us up to date the whole time. They worked well together as well as with the other trades that were here. James answered all my questions and even gave me some insight on warranty and how to approach any unlikely issues that may come up. This was an excellent experience from the day Sean stepped foot in our home until James pulled out of our yard. Thank you all!!

Jess W and Zack B are amazing!! Their professionalism, knowledge, and work ethic are superior. They leveled my garage floor, they leveled and filled in cracks in my driveway in what the national weather service listed as extreme heat! The quality and amount of work they did is astounding. Needless to say im extremely pleased with the work they did, and hope Tar Heel Basement knows what Gems Jess and Zack are. ,

From the first meeting with Jordan and then Quanyce the process was professional and smooth. Meeting the men who did the foundation work was an absolute pleasure. Josiah,Gus,Francis,and Kyle. They let me watch ,taught me about the process and never made me feel unwelcome or in their way. I would recommend Target Basement Systems to any and everyone. A GREAT job by a GREAT team.

Work was completed but had to have them come back out to seal a spot they missed. No big deal there. The issue is when they add a price in for a possible repair and let you know it will be refunded if they don’t perform it. Concrete removal and replacement t wasn’t performed because they were able to lift it, so I filled out the paperwork for a change order and refund. Almost a month later and still no refund. Quick to take your money ask for a good review but don’t follow through completely on their end. Why I waited to leave a review. Update: They finally came through and refunded my money.

Mr Brandon Romero and his crew did an incredible job. They explained what to expect step by step, and possibilities of the adjustments. They ensured the cracks in the walls were closing and things were going fairly well. The price is a little higher than other surrounding companies, but nothing beats knowing that the work will get done right, and the first time. Their level of professionalism, especially while working on your home they are inquiring and receiving feedback from their engineers. You get what you pay for and I am highly satisfied! Thank you.

Keron T, Keion T and Zachery M were great when installing a support beam at our home. They made sure the process was clear and were polite and thorough. They were even nice enough to indulge my toddler on a tour of his toys!

Absolutely not with the customer service of this companies employees. We moved into a new house this year and realized that the humidity was off so we were searching for a company to come check out the humidifier in the crawlspace. We scheduled a quote And they sent out Ramone. He had an attitude from the start because my husband was not home. He said we needed the decision maker to be here. I’m sorry, sir. You do not know the dynamics of our family. I proceeded to tell him that my husband was At work and was not going to take off to receive a quote and some information as I am more than competent . He then proceeded to say "if there’s a will there’s a way." Excuse me Before he would even check under the house, he said we need to contact the company that did the work on our crawl space. Not really sure why they even scheduled this quote and wasted my time on this disrespectful employee, but I can assure you we won’t be recommending them.