Pro

(This review has been amended, see the update below) Recently had a water leak in the kitchen and Pro Restoration did an excellent job on the mitigation. The crew was very professional and well-organized. The project went so smoothly I chose to have the company follow up and handle the restoration portion, and I felt confident I'd get the same level of work. So far the experience has been quite different. This crew has been disappointingly unreliable. I wound up wasting two whole days this past week waiting around for them, as they kept pushing back their arrival time and ultimately pulling no-shows. I get lame excuses. There doesn't seem to be anyone supervising or managing the crew. We're at the halfway point in this restoration, so I'm hopeful they can turn this around and finish out the project on a high note. I'll come back and update this review at the conclusion of the job. Fingers crossed. (UPDATE) The restoration work is finally done, and the 3-star rating stands. The workmanship itself was ‘adequate’. But project management was sorely lacking. The workers seemed to freelance their way through the job with no oversight. Despite several attempts to contact, supervisors were totally unresponsive, zero communication. As I previously reviewed, the mitigation portion of the job went fine. However. I cannot recommend Pro Restoration for the follow-up restoration work.

Pro restoration was great at first. They communicated well and dealt with my insurance. I believe they over charged me for the flooring installation. They installed them crooked and there was an edge that was uneven near the closet. They did not use connecting strips to the carpet but only used caulking and it looks sloppy. The nick in the floorboard was corrected with paint, but they failed on the details of the floorboards. I paid the full balance and gave them a chance to correct the oversight in over charging me in the labor since as you see, they did not transition correctly. They said no, and I moved on. I suggest they do the same. I hope this helps you when choosing a company for repairs.

When you get into trouble with water damage, it can open up a can of worms that you did not know possible. I have to give many thanks to the team at Pro Restoration for helping coordinate with my insurance company to ensure the appropriate work was done to a high standard. Highly recommend Pro Restoration. Thank you A+

Pro Restoration helped me after a flood in my home. I had never had to deal with anything like this. Pro restoration was by my side every step of the way. They helped me with understanding what my insurance required of me until I was awarded the claim. Their work was amazing. I dealt with Debbie and she never failed me. She was AMAZING!

A great shout out to Debi at Pro Restoration! I had some water damage in my kitchen area which needed to be fixed. I called multiple companies but they could not get me in sooner. Only Debi at Pro Restoration assured me that she will get it taken care of ASAP. She was super helpful in working with my Insurance company and kept me informed at every step. Debi sent her best technicians to my house to get the repairs done. I was very pleased by her customer service and professionalism. The repairs were done fast and I was very happy with the results. Thanks again, Debi for your kind and timely help. Just a few people like you, and the Earth is a great place to live. Highly recommend!

I couldn't be more pleased with the service from Pro Restoration. Their team is responsive, professional, and thorough. The technicians were skilled, efficient, respectful of my property, taking great care to minimize disruption and keep the area clean. They worked quickly to prevent further damage, and their expertise showed in every aspect of the job. The team also assisted with the insurance claim process, which made it so much easier for me. I highly recommend them to anyone in need of reliable water damage restoration services!

Let's start by telling you what "NOT" to expect if you use Pro Restoration. You will not receive honest and responsive answers to your questions from the onset. I recommend that you not rely on Pro Restoration "time" sensitive commitments that will not be adhered to. Do not expect timely callbacks, texts, or accurate communication from the only office person [that I'm aware of] named Jennifer. Don't expect to see clean or new equipment that Pro Restoration shows on its website and Yelp. You won't receive plastic protective enclosures, as shown on their website and Yelp, even if you request them. Do not expect Pro Restoration's location, even after asking employees. And, when you find Pro Restoration (it's not difficult), don't expect signage indicating their location at 2710 S Highland Dr, Las Vegas, NV 89109. Don't expect straightforward answers to your questions from anyone. Don't expect professional, clean, and pleasant workers who are helpful or transparent. Expect "not" to see the mitigation cost until weeks after you request it from Nick or Jennifer. Finally, and most importantly, don't plan on speaking with anyone who will give you their real name, such as "Nick," who I believe is "Sarkis Abgaryan," and his wife Eliza Abgaryan, who wouldn't give me her name when I repeatedly asked her when she came out from the back of OSP Plumbing after hearing my questions to the front office girls. Here is what you can expect from Pro Restoration. A company shrouded in secrecy that shows OSP Plumbing signage but no reference to Pro Restoration. Eliza Abgaryan will not give you her name and tell you that Pro Restoration is in "the back room," according to her. People like Eliza Abgaryan, who "others" say is the HR manager, office manager, co-owner, and wife of Sarkis Abgaryan, aka Nick (referenced above). There is also Hazar Abgaryan, with whom I have not determined the relationship but informed that he is the brother of Sarkis Abgaryan. Workers from OSP Plumbing, located at the OSP Plumbing address at 2710 S Highland Dr, Las Vegas, NV 89109, will tell you Pro Restoration will do an excellent job at a reasonable cost. However, they neglect to tell you both entities are owned and operated by the same people, the Abgaryan clan. You can expect the workers to tell you that you have a severe "bio-hazard level III" that requires the mitigation of Pro Restoration at a price that will make your head spin when you see the first and final invoice weeks after the mitigation has ended. Such recommendations are unethical and should require a review by the Nevada State Contractors Board. Both Pro Restoration and OSP Plumbing have licensing from the Contractors Board. *My review is ongoing. I will upload further information and pictures about Pro Restoration shortly.